Everything you need to know before you book
Can’t find the answer you’re looking for? Get in touch and we’ll help.
How do I book a course?
Fill in our booking enquiry form with your details, the course you need, and your preferred dates. We’ll confirm availability and next steps by email.
Are your courses accredited?
Yes, our courses are Ofqual regulated and QualSafe registered
Can you deliver training at our workplace?
Yes. We offer courses at your venue or ours, nationwide. The mental health first aider is also available as an online only delivery. Let us know your location and group size when you enquire and we’ll confirm what’s possible.
What’s the difference between in-person, online and blended courses?
In-person courses are fully hands-on and delivered face to face. Online courses are delivered remotely. Blended courses combine online theory with an in-person practical session, so you get the flexibility of self-paced learning alongside hands-on skills practice.
What’s your cancellation or rescheduling policy?
You can reschedule your course up to 48 hours before it’s due to take place, and cancel with at least 7 working days’ notice. Outside of these windows, the course fee is non-refundable, except in extenuating circumstances. If something comes up, get in touch as soon as you can, we’re happy to discuss it.
Do you offer discounts for group or multiple bookings?
Yes, and these can be combined. If training takes place at your own premises, you’ll save £15 per person. For group bookings of 8 or more, there’s an additional £10 per person discount. So a group of 8 or more trained at their own premises would save £25 per person in total. Get in touch with your group size and venue preference and we’ll confirm the details.



